Personal Lines

A8Amy Dunn, Personal Lines Advisor: Amy has been with Brown & Brown since April of 1998. Amy is responsible for discussing coverage with clients, generating new business production, renewal retention, upselling and cross-selling accounts, answering any questions that customers have, reviewing policies, endorsements, and other documents for accuracy, issuing certificates of insurance, and reviewing payments.

Amy proves that she cares about each and every client by recognizing them as an individual. She also provides outstanding customer service and is always eager to please clients and solve problems. Amy understands and implements the Brown & Brown culture every day. Amy holds her State of Ohio Property & Casualty Insurance license.

HHeather McAlees, CISR, Personal Lines Advisor: Heather has been with Brown & Brown insurance since February of 2011. Heather is responsible for reviewing renewals and endorsements to ensure accuracy, assisting clients with their questions, and generating new business. She has a passion for building strong relationships with customers to service their personal insurance needs.

Heather joined Brown & Brown as an assistant to the Personal Lines Department. She was new to the insurance industry and shortly after joining Brown & Brown she became licensed to sell home, auto, umbrella and flood insurance. In December of 2013, she became licensed to sell Term Life Insurance. Heather resides in NW Ohio and enjoys spending time with family and friends. She also enjoys working on classic cars and attending racing events.


J50• Josefina (Josie) Gonzalez, Personal Lines Assistant: Josefina joined the Brown & Brown team in April 2015 as the Receptionist and has since been promoted to Personal Lines Assistant. Josie is to assist the Personal Lines Advisors with daily processing, data management of existing clients, clerical support functions and provide excellent customer service.

Josie is an excited member of the Personal Lines Team and plans to continue to expand her insurance knowledge beyond her State of Ohio Property & Casualty Insurance License. In her free time, she enjoys soccer and spending time in Florida visiting her grandchildren and family.