Ben

Benjamin A. Goff, Executive Vice President / Regional Benefits Leader: Ben is currently the Regional Benefits leader for our middle states region encompassing Ohio, Michigan, Indiana, Illinois, parts of Wisconsin, Kentucky, Louisiana, Arkansas, Oklahoma & Texas. He is responsible for crafting and managing this regions employee benefits strategy.

Ben is also the Executive Vice President of our Toledo, Ohio office with oversight responsibilities for the day to day operations of this office. The Toledo office has professionals working in the Employee Benefit and Property Causality markets as well as a strong personal lines department and a specialty program for specialty trucking needs.

In addition, Ben continues to service a select group of clients’ where his primary responsibilities relate to contract negotiation, plan design, and helping create a long-term strategy for their benefits offering. He is also involved with assuring that vendors are performing as expected.

Ben has over 30 years of experience in Employee Benefits. He graduated from Bowling Green State University with a degree in Insurance and Risk Management. In 1986 he co-founded Great Lakes Risk Management, which grew to become the largest benefits-only firm in the greater Toledo area, prior to selling to Brown & Brown in 2008.

Over the course of his career, Ben has served as an advisor to health insurers, governmental agencies, Brown & Brown on a corporate level, and to various members of the media. He holds his Ohio Life and Health insurance licenses and as well as licenses in over 20 other states within the US.

When he’s not in the office, you can find Ben either fly fishing, hunting, or spending time with his wife Jackie. He is actively involved with the Bowling Green College of Business and sits on the Department of Insurance Advisory Committee.

 

Toledo 19

James Raymond Bailey, MBA, Account Executive: James joined the Brown & Brown of Ohio team in August of 2014. In his role as an Employee Benefits Account Executive, he assists employers in designing and managing their employee benefit plans. He has been recognized within Brown & Brown for his attention to detail and support to all new and existing clients.

Before he became a part of the Brown & Brown Team, James has worked in a multitude of Human Resources type positions in the UK, Germany and even Australia. Through this variety of experience, he has become well-versed in HR and Benefits on an international level.

James completed his undergraduate work at Nottingham Trent University in his home country of England. He then came to northwest Ohio and earned his MBA with a Finance focus from Bowling Green State University. He also holds his Ohio Life and Health insurance licenses and has earned the Certificate of Global Benefits Management from the International Foundation of Employee Benefit Plans.

James currently resides in Toledo, OH. He enjoys playing soccer, cricket and squash in his free time. He is also an active participant with EPIC Toledo, the Epilepsy Center of NOW, the Toledo Children’s Hospital and the BGSU College of Business Alumni Board.

 

Toledo 18Angela Krueger, Benefits Department Manager: Angela is responsible for the overall operations of the team, but she also takes on a variety of other roles for our clients. Once a renewal decision has been made, she is responsible for all contracting and team actions, including development of education pieces, collecting employee enrollment information, and submission to the insurers. If a teammate has difficulty working with a vendor on a specific issue, Angela will step in to help get the problem resolved. Additionally, Angela has taken on the role of Team Resources leader in our office, handling recruitment, teammate development, other HR-related functions for the agency.

Angela graduated from BGSU in 2004, with a degree in Middle Childhood Education. She also took coursework in Visual Communication Technology. Coming from a third-generation business owning family, she found herself returning to the business world when she began working for Great Lakes Risk Management in 2005. Since then, Angela has worked in every position in our department, other than direct sales, and has developed the skills necessary to lead the team. She has also been invited to speak at various events, including regional benefits conferences and BGSU College of Business Administration events. Angela holds her Ohio Life and Health licenses.

  

Toledo 11Damien Neill, Financial Analyst: Damien works with your numbers, both from a renewal and reporting standpoint. In addition to sending out RFPs, creating your Annual Coverage Review documents, and running your reports and plan analysis, he also is the expert on Variable Hour Employee Tracking, 6055 and 6056 reporting, PCORI fees, and other reporting related to the Affordable Care Act.

Damien graduated from Bowling Green State University with a degree in Marketing and Supply Chain Management. While a student, he was the President of FalcoLytics, a marketing research organization that provided statistical analysis to staff and students at BGSU. Now, in addition to holding his Ohio Health and Life Insurance licenses, he is taking coursework to become a certified Actuary. Once he completes his coursework and exams, we will be able to offer on-site actuarial calculations and certificates for your employee benefit plans.

 

Toledo 14• Eric Nash, Technology & Marketing Specialist: Eric joined the team as an intern from Bowling Green State University and has since joined the team as a Marketing Specialist, working side-by-side with Damien, James and Ben.  Eric is extremely skilled in analytics and takes the lead on all reporting needs here in the office.

Eric graduated in May, 2017, with a degree in Business Administration and a specialization in Supply Chain Management and Applied Economics.  He was consistently been on the Dean’s List, a member of the National Honors Society, and has participated in the BGSU Economics Club, Falcon Fanatics, and Dance for a Chance charity. Eric now also holds his Ohio Life and Health licenses.

 

Toledo 2• Alyssa Norrod, Account Manager: Alyssa was initially hired as an assistant in the Member Services Department, helping Pam work with member-related issues. However, with her outstanding customer service skills, follow up, and accuracy, she now serves as a Service Coordinator role for a dedicated group of clients, with a specialization in Member Services.  If at any time you are unsure of who to contact at Brown & Brown, you may send your inquiries to her. Even if Alyssa is not the best person to address your concern, she will take responsibility of the action and work with our team to track it through to completion.  

Alyssa began her career with Brown & Brown in 2015, after spending several years in retail management. She graduated from Ohio University with a degree in Sports Communications. While in college, she was an active member with PRSSA, ImPRessions (student-run PR firm), and Alpha Omicron Pi. Alyssa served as Vice President of Communications for her sorority, where she managed community outreach events and assisted her chapter with new membership goals. Alyssa holds her Ohio Life and Health licenses.

 

Devon

• Devon Shirey, MBA Account Manager: Devon prefers to be called “Dee” and is originally from Calgary, Alberta Canada. She came to the US to pursue a Master’s Degree in music performance; however, during her schooling, Dee decided that she didn’t want to make a career of music. After completing her first Master’s Degree, she decided to apply for BGSU’s MBA program, specializing in Finance. Dee graduated at the head of her class and transitioned to the financial sector.

Before coming to Brown & Brown, Dee was a Loan Operations Specialist. In addition to processing loan tasks, she oversaw improvement of business processes, maintaining compliance with State and Federal banking regulations, auditing, and analyzing compliance and financials. Additionally, Dee has served as an adjunct professor for the College of Business at BGSU. Ultimately, Dee decided that Employee Benefits/Brown & Brown was a better fit for her and joined us in July of this year. In her time with us this summer, Dee has completed our internal training and onboarding courses, and earned her Ohio Life and Health licenses.

Over the next six months, Dee will be working closely with the rest of the team on renewal, open enrollment, claims, and enrollment issues as an Account Manager in training. In 2019, she will become the dedicated operational and contracting manager for a number of our clients.

 

Toledo 15• Becky Turnow, SHRM-CP, Service Coordinator & Human Resources Specialist: Becky worked in Operations and Human Resources for nearly ten years prior to joining the Brown & Brown team.  She serves as a Service Coordinator for a dedicated group of clients, as well as a specialist in Human Resources-related regulations and issues. Over the years, we have found a wide gap in the Human Resources skills at our various clients.  Some have sophisticated HR departments, with several people supporting an HR Director.  At other clients, an Office Manager, Owner, or Payroll Specialist has been given HR and benefit related duties, sometimes with little or no training.  Becky will go onsite to help get your admin team trained in processes, procedures, and rules surrounding their employee benefit plan.

Becky graduated from Bowling Green State University in 2008 with a degree in Interpersonal Communication.  She earned her SHRM designation in July 2016 and is a member of both the Northwest Ohio Human Resources Association and the professional business fraternity Delta Sigma Pi. Becky also holds her Ohio Life and Health licenses.

 

Toledo 9Amy Musial, Sr. Client Support Specialist: Amy’s primary functions are to help with the day to day running of your plan. If you choose to handle all of your own enrollment and eligibility processing, Amy is available to help you with questions on qualified events, or to assist with billing corrections. If you choose to have us help you with these items, Amy will be the person working hand-in-hand with your administrative team to get people on and off your plans.

Amy began working for Great Lakes Risk Management in 2005. After a brief hiatus when Great Lakes Risk Management was sold to Brown & Brown, she returned again in 2009. Amy almost ten years of experience with enrollment and eligibility. She also holds her Ohio Life and Health licenses.

 

Toledo 13• Keia McCarver, Client Support Specialist: Keia is a recent addition to the Brown & Brown Benefits Team.  With her exceptional attention to detail and background in Human Resources, she is a natural fit to assist the rest of the team with enrollments, inquiry resolution, and policy review. 

Keia was awarded a degree in Business Management with an HR focus from Bowling Green State University in 2016.  Since then, she has been a recruiting specialist for large companies and recently decided to branch out into employee benefits. Keia also holds her Ohio Life and Health licenses.

 

Toledo 7• Pam Simrell, CCWS, Wellness Consultant: Pam has been with the Brown & Brown Team for the past 5 years and in the employee benefits arena for the past 17. Pam has recently transitioned into a more focused and specialized role as our Wellness Consultant. In this role, she primarily offers her knowledge to the design and implementation of select wellness plans. Additionally, she leads educational campaigns to assist groups in better understanding and utilizing the different parts of their benefit plans. Along with these campaigns, Pam will lead employee meetings to explain the details of how a benefits plan works for a group. Above all else, Pam is a resource to our internal team for wellness discussions and the more advanced issues any employees may have.

Previously, she was our Client Services Leader where she oversaw the rest of the service team as they responded to plan member inquiries. Before joining the Brown & Brown team, she had worked in the medical field for many years as an Assistant Office Manager for a large physician practice in West Toledo. Additionally, Pam is a Certified Corporate Wellness Specialist CCWS and holds her Ohio Life and Health Licenses.

In her consultant role, Pam is now semi-retired and is taking more time to spend with her family. She plans to travel as much as possible and volunteer at her church and around her community.