Our People, Your Team.

Our team consists of highly skilled specialists that focus on different forms of insurance, industries, and aspects of the process. Brown & Brown believes in recruiting teammates with high integrity and work ethic. We invest in our team through the utilization of Brown & Brown University as well as industry-leading training and continuing education resources.

Chantel Robinson

Commercial Lines Account Manager

Chantel joined our team as an Account Manager with over 20 years of experience. In this role, she helps customers understand their contracts, policy changes, claims and prepares renewals. Beyond this, she is always ready to assist clients with questions on billing or how their policies function.

After graduating from Heidelberg University, Chantel managed a captive agency for 10 years, then continued her career working in the industry for other brokerage firms in the Northwest Ohio area. Chantel has a wealth of knowledge about personal lines and business insurance coverage, across a wide range of insurance carriers and plan options.

When she isn’t working, Chantel enjoys all forms of art, but more importantly, enjoys volunteering. The causes most important to her are supporting local homeless shelters, VA services and a missing-person support group in Northwest Ohio, which she founded.

Audrey Schnabel, CISR, CSPR

Commercial Lines Account Manager

As one of our Commercial Lines Account Managers, Audrey is primarily responsible for a select group of customers that she has gotten to know over the years. Her day to day consists of renewal activities, processing policy changes and handling certificate requests as well as managing claims. Additionally, Audrey handles all the bonding needs that our customers request. No matter what she is doing, Audrey makes sure the customer is taken care of, always putting them first.

Before joining Brown & Brown of Ohio in 2003, Audrey had spent 28 years working with other local insurance agencies. Throughout this time, she learned the ins and outs of insurance rating and claims management. This not only gave her intimate knowledge of the industry but also the skills to quickly assess the risk management needs of clients.

In the last 12 years, Audrey and her husband have adopted over 10 different elderly dogs that have had some type of special need. They try to help as many forgotten dogs as they can, giving them the forever home they deserve.

Jennifer Schramm, MBA, CISR

Commercial Lines Account Manager

As a Commercial Lines Account Manager, Jennifer is responsible for a select group of commercial customers that we service. She is always ready to assist clients with questions on billing or how their policies function. Her primary duties also include claims management, renewal processing, and working directly with our Account Executives to best understand the customers’ needs. Her attention to detail during policy review is key to our team’s success.

Jennifer has earned her Master’s of Business Administration from Heidelberg College. Overlapping with her education, Jennifer has 18 years of experience in the public sector. Her work there included preparing department operational manuals, policy design and coordinating annual reports. Jennifer then spent five years with a captive insurance agency before joining the Brown & Brown team.

Outside of the office, Jennifer takes pride in giving back to her community. Her regular volunteer work includes assisting with the operations at a local history museum.

Jessica Voto

Employee Benefits Account Administrator

Jessica joined the Brown & Brown of Ohio team as an Account Administrators, working under the direction of Account Manager, Dee Shirey. Jessica helps in managing the administration processes of our customers including preparing reports, renewal activities, document preparation and eligibility tasks. When needed, she also assists with the incoming inquiries that our Client Service Coordinators handle daily.

Jessica graduated from the University of Toledo with a Bachelors in HR and Organizational Leadership and she is currently pursuing a Master’s in Finance from BGSU. Prior to joining the team, Jessica was an HR Generalist for a group of veterinary clinics in the region. This wide breadth of HR knowledge gives her the necessary insight into understanding the needs of our customers.

Outside of work, Jessica enjoys gardening, cooking and baking.

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